Terms of Service
Effective Date: February 20, 2026
Last Updated: February 20, 2026
Welcome to Pilotcore Systems Inc. ("Pilotcore," "we," "our," or "us"). By accessing or using our website, services, or promotional offers, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
1. Modification of Services and Offers
Right to Modify or Discontinue
We reserve the right, at our sole discretion, to modify, suspend, or discontinue any service, offer, promotion, or feature at any time without prior notice or liability. This includes but is not limited to:
- Free consultation offers (including duration, scope, and availability)
- Free guides, assessments, and downloadable resources
- Promotional programs and special offers
- Scope and deliverables of any free or paid service
- Pricing, terms, and availability of any service
No Guarantee of Availability
Free consultations, assessments, guides, and other complimentary resources are offered at our discretion and may be modified, limited, or withdrawn at any time. We make no guarantee that any offer will remain available or unchanged.
Existing Commitments
If you have already scheduled a consultation or received a confirmed booking, we will honor that specific commitment as described at the time of booking. However, future offerings may differ from past offerings without notice.
2. Use of Our Website and Services
Acceptable Use
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use our services in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or data
- Submit false, misleading, or fraudulent information
- Use automated systems (bots, scrapers) to access our website without permission
- Interfere with or disrupt the operation of our services
- Impersonate any person or entity or misrepresent your affiliation
Accounts and Bookings
When you book a consultation or submit information through our forms, you represent that all information provided is accurate and complete. You are responsible for maintaining the confidentiality of any booking confirmations or account credentials.
3. Intellectual Property
Our Content
All content on this website, including text, graphics, logos, images, software, guides, and documentation, is the property of Pilotcore or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website and download guides for your personal or internal business use. You may not:
- Reproduce, distribute, or publicly display our content without permission
- Modify, reverse engineer, or create derivative works from our content
- Remove copyright, trademark, or other proprietary notices
- Resell, sublicense, or commercially exploit our guides or resources
Guides and Resources
Guides and resources we provide (CMMC guides, CPCSC guides, etc.) are for informational purposes only and do not constitute legal or compliance advice. You are responsible for determining how to apply this information to your specific situation.
4. Consultations and Professional Services
No Professional Relationship Until Engaged
Free consultations, assessments, and general guidance do not create a client-professional relationship. A formal engagement requires a signed agreement and does not occur through casual consultations or website interactions alone.
No Guarantee of Results
Any estimates, projections, or suggestions provided during consultations (including potential cost savings, compliance timelines, or optimization opportunities) are illustrative only and do not constitute guarantees. Actual results may vary based on your specific circumstances.
Independent Judgment Required
You are solely responsible for decisions made based on information we provide. Our guidance and recommendations should be evaluated with your own technical, legal, and compliance advisors before implementation.
5. Disclaimers and Limitations of Liability
Services Provided "As Is"
Our website, services, and content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Warranty of Accuracy
While we strive for accuracy, we make no warranty that our website, guides, or consultations will be error-free, complete, or current. Technical information, compliance requirements, and cloud pricing are subject to change.
Limitation of Liability
To the maximum extent permitted by law, Pilotcore, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from:
- Your use of or inability to use our services
- Any errors or omissions in our content or guidance
- Implementation of recommendations we provide
- Interruption or termination of our services
- Any third-party services or integrations (Cal.com, AWS, etc.)
In no event shall our total liability to you exceed the amount you paid us in the twelve (12) months preceding the claim, or CAD $100 if no payment was made.
6. Third-Party Services and Links
Third-Party Integrations
Our website integrates with third-party services (Cal.com for booking, Google reCAPTCHA for security). Your use of these services is governed by their respective terms and privacy policies. We are not responsible for third-party services or their availability.
External Links
Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy practices, or terms of any third-party sites.
7. Privacy and Data Protection
Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you consent to our privacy practices as described therein.
8. Cancellation and Rescheduling
Free Consultations
You may cancel or reschedule a booked consultation at any time through the booking platform (Cal.com) or by contacting us. We reserve the right to cancel consultations with reasonable notice if circumstances require.
No-Show Policy
If you fail to attend a scheduled consultation without prior notice, we reserve the right to decline future booking requests.
9. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Material changes will be highlighted at the top of this page for thirty (30) days after the change. We may also notify active users by email for significant changes.
10. Governing Law and Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Jurisdiction
You agree that any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Ottawa, Ontario, Canada.
Informal Resolution
Before initiating any legal proceeding, you agree to first contact us at info@pilotcore.io to attempt to resolve the dispute informally.
11. Indemnification
You agree to indemnify, defend, and hold harmless Pilotcore and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
- Your violation of these Terms
- Your misuse of our services
- Your violation of any third-party rights
- Any content or information you provide to us
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
13. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pilotcore regarding your use of our website and services, superseding any prior agreements or understandings.
14. Contact Information
If you have questions about these Terms of Service, please contact us:
- Email: info@pilotcore.io
- Subject Line: "Terms of Service Inquiry"
Language: These Terms are written in English. In the event of any conflict between an English version and a translation, the English version shall prevail.
Notice: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
